---
title: "CSR Creation Failure"
space: "Wiki"
url: "https://www.lavaloon.com/wiki/csr-creation-failure"
updated: "2026-07-22"
---

Some users encountered errors during onboarding due to incorrect data entry. Below are common issues and how to avoid them:

1. **Seller's Name Too Long**


	* The seller's name must not exceed 127 characters. If it does, the CSR creation will fail.
2. **Incorrect Address Structure**


	* The address must follow specific guidelines to meet regulatory requirements. Ensure the address includes the following:
	* **Title**  
	The name that will be sent to ZATCA as the unit name.
	* **Address Line 1**  
	The street name or number.
	* **Building Number**  
	Must consist of 4 digits.
	* **City/Town**  
	The name of the city or town.
	* **Area/District**  
	The state or district.
	* **Postal Code**  
	Must be exactly 5 digits.
	* **Reference Section**  
	The company name should be added here.
	* Example:
	
	![](/files/XGtuLdf.png)
3. **Invalid VAT Registration Number or Missing Additional ID**


	* Both the VAT Registration number and at least one additional ID are mandatory. If either is missing, the CSR creation will fail.
	
	![](/files/287aLDK.png)