ERP Associate Intern
Introduction to LavaLoon, company structure, internal communication, and the tools used in daily consulting work.
Company Overview
The first week focuses on basic consulting orientation, customer communication, internal tools, and introduction to ERPNext core business modules.
Section A: General
Section B: Technical
The second week focuses on documentation, project opening, planning, project execution, customer support, and additional ERPNext modules.
Section A: General
Section B: Technical
The third week focuses on the difference between demos and training, training planning, execution, production planning, and manufacturing processes.
Section A: General
Section B: Technical
All Courses ERP Associate Intern Section A: General
Section A: General
Mohamed Mokhtar
May 13, 2026

Lesson 11: How to Write a Business Analysis Document

Objective: Learn how to document customer requirements, current process, pain points, proposed solution, scope, gaps, assumptions, and approvals.

Lesson 12: Open Project

Objective: Understand how to open a project internally, define scope, assign team members, create tasks, and prepare the project structure.

Lesson 13: Project Planning and Execution

Objective: Learn how to plan project phases, define milestones, track tasks, manage timelines, monitor progress, and escalate risks.

Lesson 14: How to Support Customers

Objective: Understand customer support principles, ticket handling, issue analysis, follow-up, communication, escalation, and closure confirmation.

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