HR Policy and Code of Conduct

Lesson Objective

The objective of this lesson is to introduce the ERPNext consultant to the company’s HR expectations, professional behavior standards, and code of conduct.

1. Working Hours and Attendance

The consultant should follow the company’s approved working hours and attendance rules. Any delay, absence, or schedule change should be communicated according to the company policy.

• Attend work and meetings on time.
• Inform the direct manager in case of delay or emergency.
• Follow the company attendance and leave process.
• Respect customer meeting times and internal commitments.

2. Leave Policy

Leave requests should be submitted and approved according to the company’s HR process. The consultant should make sure that project responsibilities are handed over before planned leave.

• Submit leave requests in advance whenever possible.
• Confirm approval before taking leave.
• Handover urgent tasks before leave.
• Notify the team about any customer-related pending items.

3. Professional Behavior

The consultant represents the company in front of customers and internal teams. Communication should always be professional, respectful, and clear.

• Respect customers, colleagues, and managers.
• Communicate clearly and politely.
• Avoid personal arguments or unprofessional language.
• Be honest about progress, risks, and issues.
• Ask for support when something is unclear.

4. Confidentiality

The consultant may access sensitive customer and company information. This information must be protected and should not be shared without authorization.

• Do not share customer data outside approved channels.
• Do not download or transfer confidential data without approval.
• Use company-approved tools for communication and file sharing.
• Protect login credentials and access permissions.

5. Code of Conduct

The consultant should follow company rules and maintain a high standard of professional conduct.

• Follow internal policies and procedures.
• Respect customer agreements and project scope.
• Do not make commitments without proper approval.
• Report conflicts, risks, or ethical concerns when needed.
• Maintain a positive and cooperative attitude.

Key Reminder

Professional conduct is part of successful consulting. Customers judge the company not only by the system, but also by the consultant’s communication, discipline, and reliability.

Completion Confirmation

After completing this lesson, the learner should understand:

• The importance of attendance and punctuality.
• The basic leave and handover expectations.
• The importance of confidentiality.
• The expected professional behavior with customers and colleagues.
• The importance of following company rules and approvals.